Terms And Conditions
We all hate the small print but we have to have some
The adoption of our cleaning services is acceptance of our terms and conditions as an implied contract and therefore is enforceable in law, which does not require these conditions to be agreed in the written form.
Regular Cleaning
Mijas Costa Cleaning to be known as (MCC) will perform the work specified by the Client in a professional manner. (MCC) will agree a specification with the client and will deliver to that specification. Any extra activity outside that activity will require an extra assessment of time and an agreed payment in return. Work cannot take place until this specification is signed and agreed along with these terms and conditions. If work is undertaken before these terms and conditions are returned then the client will have accepted these terms as “implied” and therefore legally binding.
(MCC) reserves the right to make changes to any part of these Terms and Conditions without notice.
By ordering (MCC) via telephone, e-mail, or website the client is agreeing to be bound by (MCC) Terms and Conditions of Service and the “implied” nature of the contract.
Regular Cleans
We ask that the Client must allow the cleaner access to hot water, power and provide suitable parking nearby as our cleaners will bring lots of equipment with them. If free parking is not available nearby the client is required cover the cost of this expense. Where we do not have a key, our staff can only wait at an appointment for a maximum of 20 minutes otherwise all other appointments for that day will be out of schedule. All fragile and breakable items must be secured or removed. We ask that you provide a safe environment to work in, no person under 18 should be left alone in the house/property without a parent/guardian being present.
An electronic invoice will be issued on completion of the work as a minimum these will be issued weekly and payment for NEW customers may take the form of advance payment or payment on the day.
Existing customers will be invoiced weekly/monthly as agreed with (MCC).
We require all invoices to be paid with 7 days by bank transfer or credit/debit card unless agreed with (MCC) which will incur an additional charge to reflect the extra work.
We are unable to provide services to any client who has an outstanding invoice that has not been paid.
Our payment terms are a maximum of 7 days from invoice date unless previously agreed.
Unless previously agreed all invoices MUST be paid with cleared funds by the 7th day after the issue of the invoice.
Late payments
We ask customers pay by bank transfer outstanding invoices within 7 days from date of invoice issue. • Outstanding invoices on day 8 will incur a 15% additional charge on the invoice total plus a €5 admin fee.
Outstanding invoices on day 15 will incur the €20 late payment charge as defined within the and a charge of 20% on the new invoice total as of day 8 plus a €5 per day for each day the invoice remains unpaid after day 21.
One Off Cleaning
We can only undertake one off cleaning once we have agreed the specification and payment has been received in advance if you are a new customer to (MCC).
The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work. Clients are required to be present on completion of the work.
We will agree the specification of that work with the client before commencing work and ensuring safe conditions of work.
1 In the event that the client is not satisfied with the standard of work, he/she should contact the company not more than 1 hour after the completion of the service.
Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 1 hour.
2 When booking a one off cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment is to be made prior to the clean. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started.
3 We ask all clients booking a “one off” clean who is not an existing or previous client to pay for all services in advance either by bank transfer or in cash on the day.
4 In the event of complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.
Equipment:
(MCC) will provide all cleaning material and equipment on request.
Please note that this may be subject to a surcharge.
Cleaning of Laundry
All laundry is cleaned by a professional approved contractor.
End of Tenancy Cleaning
The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, carpets, BBQ, washing up and rubbish removal. The property must be vacated. These services can be provided but at an extra cost.
Cancellation of Services
Regular domestic cleaning, office cleaning, one off cleans.
Customers may cancel/postpone/rearrange a scheduled cleaning visit/s by giving at least 48 hours advanced notice by telephone and confirm in writing by email/post/hand delivery.
If customers cancel within that period unless there are exceptional circumstances of an emergency nature (MCC) reserve the right to levy up to 100% of the charge for the missed appointment.
If customers “miss” an appointment and the cleaner is on site, (MCC) reserve the right to levy up to 100% of the charge for that clean. This also covers circumstances whereby the cleaner is unable to gain access to being locked out or keys unable to operate locks.
Customer may terminate the whole service by giving us four weeks notice (28 days), except within the first 3 months when the notice period is at the end of that period advanced notice in writing by email/post/hand delivery and specifying the last cleaning date. (MCC) reserves the right to levy 100% of the outstanding charges that would had occurred should we continued cleaning and an early cancellation fee of not less than 50 Euro.
(MCC) reserve the right to terminate the service with immediate effect.
Our staff
Our staff are diligent hard working people and we ask our clients to treat them with respect that includes rude behaviour. Our staff are exactly that so please refrain from asking them to work for you freelance it often causes embarrassment to the cleaner and is against their terms and conditions and yours.
As a result If, during the term of this Agreement or for twelve months thereafter, Client directly or indirectly retains the services (whether as an employee, independent contractor or otherwise) of any employee, or contractor of (MCC) (or ex-employee within three months of the employee’s termination from (MCC) who has provided services to Client on behalf of (MCC), Client agrees that (MCC) will be damaged, but that the amount of this damage will be difficult to determine.
Accordingly, the Client agrees that for each such (MCC) employee hired by Client, Client will pay (MCC) a sum of 1500 Euro per employee as liquidated damages. Not with standing the foregoing, for the purposes of this section “employee of (MCC”) shall include only employees of (MCC) who provide services to (MCC) customers and shall not include accountants, attorneys or other independent contractors of (MCC) who provide services to (MCC) itself.
Mijas Costa Cleaning And Property Management Services
Mijas, Malaga Spain
Tel:+34 600725130 or +448458676516 Email: mailto:info@mijascostacleaning.com
Copyright © Mijas Costa Cleaning 2012
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Mijas, Malaga Spain
Tel:+34 600725130 or +448458676516 Email: mailto:info@mijascostacleaning.com
Copyright © Mijas Costa Cleaning 2012
Cleaning Services Costa del Sol, Cleaning Services La Cala De Mijas Malaga, Cleaning Services Calahonda Malaga, Cleaning Services Rivera Del Sol Malaga, Cleaning Services Mijas Malaga, Cleaning Services Fuengirola Malaga,Cleaning Services Benalmadena Malaga, Cleaning Services Nueva Andalucia Marbella Malaga, Cleaning Services Marbella Malaga Cleaning services Puerto Banus Marbella Malaga, Cleaning Services San Pedro de Alcantara Malaga, Cleaning Services Elviria Malaga, Cleaning Services Torremolinos Malaga, Cleaning Services Mijas Costa Malaga, Cleaning Services Costa Del Sol, Cleaning Services Southern Spain, Holiday Rentals Mijas Costa Malaga, Holiday Rentals Mijas Malaga, Holiday Rentals La Cala De Mijas Malaga, Holiday Rentals Calahonda Malaga, Holiday Rentals Rivera Del Sol Malaga, Holiday Rentals Fuengirola Malaga, Holiday Rentals Benalmadena Malaga, Holiday Rentals Nueva Andalucia Marbella Malaga, Holiday Rentals Marbella Malaga, Holiday Rentals Puerto Banus Marbella Malaga, Holiday Rentals Torremolinos Malaga, Holiday Rentals Elvirea Malaga, Holiday Rentals Costa Del Sol Spain, Holiday Rentals Southern Spain, Holiday Rentals San Pedro Marbella Malaga